Terms and conditions

1. Who this is between

These terms cover website design, the build, and the monthly care of a site, between HMG AI LTD (trading as NexQ) and the business that asks for the work. Contact info@nexq.co.uk or +44 330 024 3335.

We'll call you back within 2 working hours. No payment yet. Working hours are Monday to Friday, 7:30am to 6:30pm, and Saturday, 7:30am to 2pm. Sunday is closed. These hours are for calls. The 48 working hours for a first draft still exclude weekends and bank holidays.

2. The work

You tell us about the business in a short brief. We design and write a first draft so you can see the direction. That first draft is a first look, not the finished site. Then we take the time to get it right with you. We publish only after you approve.

3. Price and the £99 deposit

The build fee and the monthly fee are the package named on the page you enquire from. Where a package says “Ask for price”, we confirm that price in writing before work starts. Prices on the site are the total amount payable. HMG AI LTD is not VAT registered, so no VAT is added.

A £99 refundable deposit starts the work. The £99 counts towards the build price. It is not an extra fee. The rest of the build price is due before the site goes live.

4. The first draft

We show you a first draft within 48 working hours of receiving a complete brief and the £99. Weekends and bank holidays are excluded. Time we spend waiting for details, logos, or photos from you does not count towards those 48 working hours.

See a first draft in 48 working hours. Don't like the direction? Your £99 back. Ask within 7 days of receiving the first draft, and before any further work. We return the £99 and the project ends. “Further work” means a request for changes, or any ask for us to continue past that first draft.

If the project ends this way, we do no more work on it and we do not hand over the site files. The £99 is no longer refundable once you ask for changes or ask us to continue.

5. Changes

Launch includes 2 rounds of changes. A round is one set of changes, sent together. Further changes after those 2 rounds are agreed separately, in writing, before we do them.

6. What you supply

You provide accurate details about the business, and logos or photos you want used. You review the draft and send each round of changes in one batch where you can.

7. Your content and the site files

Words, photos, and logos you supply stay yours. The site files NexQ creates stay with NexQ until the build fee is paid in full. After that, the rights in those files pass to you. NexQ may show the finished site as an example of its work, and may place a small “Website by NexQ” credit in the footer. You can ask in writing for either to be removed.

8. The £59 a month plan

On Launch, the monthly fee is £59. It covers hosting, a managed SSL certificate, security, and 3 minor updates a month. There is no long contract. You can cancel the monthly fee at any time. Cancelling it ends hosting. The monthly fee on its own does not transfer the site files. Paid in full? Your site files are yours. If the build fee is paid in full, NexQ will give you the site files when hosting ends. If you take the £99 refund, the project ends and the site files are not handed over. NexQ is not responsible for the site after it leaves NexQ hosting.

If you buy a different package, the monthly fee and the updates included are the ones named on that package.

9. Liability

Nothing in these terms limits liability that the law does not allow us to limit. Otherwise, NexQ’s liability for a project is capped at the fees you have paid for that project. NexQ is not liable for lost profit or other indirect loss. Hosting runs on Cloudflare. Uninterrupted uptime is not promised.

10. Law

These terms are governed by the law of England and Wales.